Crappy support service… Cannot arrived at loan administrator. Become re-finance procedure. Turned in most of the records, overlooked installment loans for bad credit in Victoria Virginia 5 closings. However prepared! Taking a loss. Complicated customer service. Bad deal! Just how performed they arrived at cuatro.5 million inside conversion? Pose a question to your Claims Attorney Workplace.
They continue animated us to the newest loan processors
Dreadful customer service. I have already been referring to good re-finance as no closer to closure than simply I found myself when you look at the June. Customer service are a tale. They simply import us to different people, and i am bounced to for example a ball. Extremely upset and you may frustrated and you will are moving my financial at the earliest opportunity. Dont suggest The brand new Rez anyway.
My financing is actually with Ditech and it was offered in order to The new Rez
Avoid using NEWREZ….most significant mistake We have generated. Already been looking to refi. As Could possibly get it is currently October nevertheless wishing. You will find sent a similar documents in multiple times. Can’t arrive at individuals by the cellular telephone. My personal financing is acknowledged two months back however prepared. The organization is bull crap go in other places.
The latest Rez is the bad mortgage company!! The Rez named and you will accessible to refi my mortgage within a good straight down interest. The loan Administrator Ryan said it might be easy no hassle. The guy as well as said its not necessary for another appraisal just like the financing was just 1 year old and we weren’t taking any extra money away! HA… 5 months afterwards he or she is asking for docs it currently have. The borrowed funds Chip try not to see the docs We upload on the secure website. New definitely terrible lender I have previously caused! Help save the brand new frustration and acquire some other financial!!
NewRez/Shellpoint acquired our very own mortgage away from Ditech. Earliest commission so you can NewRez was at , and this i establish via the NewRez web site getting automatic costs on the firstly every month. All ran better up until . They never grabbed the newest payment which was said to be drawn from our checking account! We failed to find up to i got a trip on the regarding particular uncommon matter saying these people were NewRez, don’t talk to them while we did not recognize the amount. Checked-out our account online through their site and you may low and you may view the latest Oct payment had not already been instantly gotten! Got into the cellular telephone which have NewRez customer support instantly to get away that was going on and you will was told it absolutely was certain particular glitch. Mind you, repayments having been animated for payment well just like the ! There is plenty of money in the fresh checking account for this! We talked with a few more individuals on the , towards the 2nd person using the payment over the telephone with the fresh statement away from her that there might possibly be no late charge, no commission and it could well be ACH. It is currently and on its web page it is demonstrating me personally that it’s an unapplied fee! What the deuce, here is the October step one fee and should was used as such Immediately on . Therefore we log on to the telephone once again together with them now and ask what’s happening? Is actually informed that she would quickly demand it be put on this new October commission and you can you aren’t late We contacted the financial right after talking to NewRez towards and you may the bank said zero decide to try at percentage ended up being expected because of the NewRez/Shellpoint, they (the lending company) are not ending any payment therefore enjoys numerous money to fund cuatro several years of payments! You will find lower than one year left on this subject very first home loan consequently they are definitely provided visiting the county attorney general’s office, the better providers bureau, hiring a legal professional and you can using which of now. Our on the internet membership which have NewRez suggests the next percentage is auto-reduced is defined to have Late 1, however if i attempt to go through the booked automatic costs, it informs us we simply cannot due to the fact account was delinquent. This is so that wrong towards the of a lot accounts! We have Not ever been later inside the 30 many years with your financial percentage and we has the greatest credit history over 850! Will they be today browsing screw our credit score? Avoid Them!